View work log permission in an issue (JIRA with Tempo Timesheets)

[IT Administration]

Hi all,

we are using JIRA Server 8.0.2 with Tempo Timesheets 10.1.0.

I have set up a project with different roles and permissions by roles.

I want one role to be able to log their work on issues. Lets call this role "Worker".

I want another role to be able to only comment, transition etc the issue, but neither log work nor see any logged work for the issue. Lets call this role "Customer".

I assigned the permissions "Work on issues", "Edit own worklogs" and "Delete own worklogs" to "Worker".

"Customer" has no time tracking permissions.

However, "Customer" can see the "Time Tracking" and "Tempo" section as well as the "Work Log" tab in the issue with the full information of those sections and also all work log related entries (in the "Activity" tab).

What am I doing wrong here?

Thanks and regards

[Zofia Safteruk-Przybysz]

@IT Administration  did you manage to resolve your issue? I have the same situation. I would like to give client access to see/edit Jira issues, but not to see the time reported on the ticket. I use the "Time Reports" plugin (https://www.primetimesheet.net/timereports/) and this is for next-generation projects. 

@Angélica Luzshould I raise a ticket for this to support?

Thanks.

[Angélica Luz]

Hello @Zofia Safteruk-Przybysz,

Thank you for reaching out to Community!

The case was regarding Tempo and it was for Jira Server. 

Since you are using a different add-on and a next-gen Cloud project, the best option is to create a new question, which I saw you already did and someone is already helping you.

Regards,
Angélica

[Angélica Luz]

Hello there,

Welcome to Atlassian Community!
I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's resolved, feel free to share the resolution here.

Regards,
Angélica