Waht is the difference between Jira and Jira Service Management

[Michael Ruhdorfer]

Hello,
I am actual  checking which solution would be the better one for a customer. I see that there is Jira and Jira Service Management. For Jira 10 Users are for free and for Jira Service management on 3.
I am not sure what are the difference between the two services. Is there somewhere a list of the differences or can you explain it to me?

kind regards

[Kristian Walker _Adaptavist_ · Accepted solution]

Hi Michael,

This question was answered previously in the thread here, so I would advise reviewing this to see the differences between the two products.

Also the blog here gives a good comparison of the differences between the two products that you may find useful.

Regards,

Kristian

[Dilip · Accepted solution]

Jira Software and Jira Service Management are both products from Atlassian, but they serve different purposes and are tailored for different types of teams:

1. Jira Software:

   • Target Audience: Primarily designed for software development teams.

   • Key Features: It is optimized for agile development, offering features like Scrum boards, Kanban boards, sprint management, and tools for tracking code changes and managing product releases.

   • Use Case: Ideal for managing the entire product lifecycle, from planning and tracking to releasing software efficiently 1.

2. Jira Service Management:

   • Target Audience: Tailored for IT and service-oriented teams, such as IT support, HR, facilities management, and legal teams.

   • Key Features: Focuses on handling service requests, incident management, SLA tracking, and help desk functionalities. It includes IT service management practices like request, incident, problem, change, and configuration management.

   • Use Case: Perfect for managing customer service requests, incidents, or IT workflows, and is designed to streamline internal and external customer support

[Daria Kulikova_GitProtect_io · Accepted solution]

Hello @Michael Ruhdorfer ,

This article can also be at help with your question: https://gitprotect.io/blog/jira-software-jira-service-management-jira-work-management-explained-unlock-the-full-jira-potential-for-your-team/