We are not able to use jira more than 14 hours

[Valeria Khliustina]

The Jira Software is unavailable.

We cannot proceed with the backlog management and tasks' planning.

[Stephen Sifers · Accepted solution]

Hello, We're sorry you've been impacted by this incident. We have sent email communications to all affected customers which provide further details of the incident as well as a link for live status updates. Reach out to us at https://support.atlassian.com/contact if you have any questions or concerns.

Additionally, we’re checking and validating anyone who has posted in Community to report their site has been impacted and we are creating a support request on their behalf. If you’re unsure if an issue has been created for your site we suggest reaching out to your site admins or technical contacts.

Regards,
Stephen Sifers | Product Lead, Community

[Ste Wright]

Hi @Valeria Khliustina 

There is an active incident at present - please see the Status Page for more details: https://status.atlassian.com/

I'd also consider raising a ticket with Support - https://support.atlassian.com/ - so they can keep you actively updated for when your specific instance will be back available :)

Ste

[Valeria Khliustina]

thank you! we'll try

[Stephen Sifers]

Hello,
We apologize for the length of this ongoing incident and for not being more proactive in our communication with you. We understand how mission-critical our products are for you and want to make sure we are relaying the most accurate information possible.

While we really want to get in front of you live to answer your questions, we are prioritizing getting customers up and running first and foremost. We will host an AMA (Ask Me Anything) after we get all of our customers fully restored.

In the meantime, please add your questions here and we will respond as quickly and transparently as we can. Some questions may not be answered until we do an official PIR, but we will let you know that and answer as much as we can now.

Our Chief Technology Officer Sri Viswanath has posted a blog about this incident with more background and details, and our team is working around the clock to move through the various stages for restoration.

We are working 24/7 to restore your service. Thank you to those who have been sharing all the information you know from your support requests. Thank you for being open, honest, and caring for your fellow Community members. This speaks a lot about what makes Community a special place.

Lastly, if you're unsure if a support request was raised on your behalf, please let me know, and I will personally check. My team and I went through all Community posts related to this incident to ensure everyone's site had a support request.

Regards,
Stephen Sifers | Product Lead, Community

[G subramanyam]

Hi @Valeria Khliustina  welcome to the Atlassian community.

May we request for any error message to better understand your issue?

Alternatively, multiple Atlassian sites are showing unavailable / under maintenance and at the time of my reply to your post the Atlassian team are working on high priority.

For more information on such incidents, kindly bookmark this link

[Valeria Khliustina]

[Valeria Khliustina]

Hi! The situation is related to all our corporate account.

more than a day jira is unavailable.

[Carles]

Same problem here, more than 30 hours without Jira Software and Jira Service Desk. We're cancelling meetings because we can’t track issues. I’m unable to contact with Altassian support because the form doesn’t recognize our site.