Essentially, any time we are going to get an inbound ticket to our Support email, we wanted a ticket to get created on the Kanban board. Does anyone know how we could do this?
Hi @Kyle McGee
Welcome to Community!
You can configure mail handler to convert new e-mails into Jira issues. You can read more about that feature here: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email
Kind
Piotr
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