We cannot create an issue in Jira.

[Mick Lovell]

When we try to click create, we get the following message: Error occurred: unable to retrieve data from server. See logs for details.  Then the screen freezes.  We recently updated our add-ons, and a few weeks ago we increased our user count tier.  Here is a screen shot.

[Earl McCutcheon]

Hello Mick,

As noted in the On screen error you are going to want to take a look at the logs to get a better understanding of the failure point.

I would recommend looking at the atlassian-jira.log  and the  atlassian-servicedesk.log  files while triggering the error for the full stack trace triggered.

Regards,
Earl