We get an error entering Kanban project board

[Vesna Juric-Kapor]

Upon entering a Kanban project we get an error with the following details:

Details

1. • Exception: Uncaught TypeError: Cannot read property 'getIssueIdForKey' of undefined
   • Resource: http://bisupapp01:8080/s/ba3d75380420773857bdf44f74a4651d-CDN/lni425/75007/b6b48b2829824b869586ac216d119363/252273f576a91daf9126f7878151f9bd/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.general,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-AU&nps-acknowledged=true&nps-not-opted-out=true&richediton=true
   • Line: 18076
   • Column: 2105

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36

Can you please advise how to resolve this. Please note that all the projects have been reindexed but it did not resolve the error.

Regards

Vesna

[KellyW]

Hi Vesna,

The error usually caused by outdated plugin on the JIRA instance.

For a quick test, please test Kanban board in Safe mode (JIRA Administration >> Add-ons >> Manage add-ons), with "JIRA Agile" enabled explicitly.

Regards,
Kelly

[Vesna Juric-Kapor]

Hi Kelly,

Thanks for the answer. I have not checked if JIRA Agile mode is enabled or not as I could not find where to do this but after I had entered the Safe mode the error was gone. After exiting the Safe mode the error came back. Please advise what to do next.

Regards

Vesna  

[KellyW]

Hi Vesna,

Now that we proved that the issue is related to plugins.

Try disable the third-party plugin one after another and identify the problematic plugin that caused the problem.

Regards,
Kelly