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We lost the ability to add images to a comment .

edan shaham vitos
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July 17, 2022

We used to have the ability to add images to a comment for an issue.

Now, even though all the permissions are granted we still cant add any images to the the comments.

2 answers

0 votes
abhishek_sharma03
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July 17, 2022

Hi @Harel Amsalem Did you check if you still have enough space for your attachments ? Are you using Jira Cloud or server ? Is there any specific plugin usage in those projects ? have seen a similar issue with QMetry for Jira

Harel Amsalem July 18, 2022

Hey,

Using Jira cloud, we do have enough space (since I can add attachments in other projects).

As for plugins they are used in all projects so I do not think they cause the problem

 

Thanks

abhishek_sharma03
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July 18, 2022

What is the file size you are trying to upload ?

abhishek_sharma03
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July 18, 2022

Please check if there is a limit.

Harel Amsalem July 18, 2022

I am not getting to the point of choosing a file, nothing happens no dialog / ctrl + v doing nothing

0 votes
Fabio Racobaldo _Herzum_
Community Champion
July 17, 2022

Hi @edan shaham vitos ,

welcome to the Atlassian community!

Did u try to add an attachment to your ticket? In a comment you can link the attachment.

Are you trying to perform a copy and paste in a comment? Could you share a screenshot of your issue?

Fabio

Harel Amsalem July 17, 2022

Hey Fabio,

I work with @edan shaham vitos 

I have a problem with certain projects, to add images to comments.

Neither copy and pasting or through '/image and files..' works, nothing happens.

 

(Ironically I tried to add a screenshot to this comment here but getting an error: 'Your response must be fewer than 50000 characters' :)

Thanks

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