Webserver doesnt resolve URL after jira upgrade from 4.0.1 to 4.4.5

[Vishnukumar Vasudevan]

We have upgraded our Production jira instance from 4.0.1 to 4.4.5 version.
Upgrade went fine. We can access the application internally with the IP and through port 8080.
We had configured SSL with apache 2.2.3. After the upgrade the public url (the internet ) doesn't seem to resolve. Getting error "503 Service Temporarily Unavailable ".

I tried https://jira.atlassian.com/browse/JRA-20963 and didn't help.
Please help to rectify the issue as soon as possible. It's a Production instance.

Thanks,
Vishnu

[Vishnukumar Vasudevan · Accepted solution]

I could fix this internally.

The culprit was jre cacerts used in the redirector.

[Adam Myatt]

If you can access Jira without going through Apache, then there really isn't an issue with Jira, more likely the mapping between Apache and Jira. Is Jira running in Tomcat, if so has the connector in the server.xml been updated?

If memory serves for HTTPS config with Apache, the tomcat server.xml should 3 parameters in the server.xml such as this :

scheme="https"
proxyName="MY-DOMAIN-NAME"
proxyPort="443"

In your apache httpd.conf, are you using virtual host for 443? If so are these directives on?

SSLProxyEngine on
ProxyRequests Off
ProxyPreserveHost On

Do you have your proxypass and proxypassreverse updated?

ProxyPass /MYJIRA http://NEW-INTERNAL-IP:8080/MYJIRA
ProxyPassReverse /MYJIRA http://NEW-INTERNAL-IP:8080/MYJIRA