What could be the issue if Jira automatically formats my comments?

[Mark Orcena]

Hi,

I am wondering how to disable the automatic format on Jira?

The situation that I have is I am not able to:

• Format my own comments into something readable such as, double line breaks to prevent clutter or paragraphs being too close to each other. I believe I might have set this unintentionally and I don't know how to get it back to default.
• I am using MacBook pro 
• Other interactions consist Jira automatically dropping image thumbnails instead of the entire image itself that can be resized within the comment.

Does anyone have an idea what is happening?

Thanks.

[Mohanraj Thangamuthu]

Hello, Good day. I would like to know if you have tried clear formatting as given in this link. https://support.atlassian.com/jira-software-cloud/docs/markdown-and-keyboard-shortcuts/ ?

[Mark Orcena]

The command ⌘ + \ as clear formatting doesn't seem to affect my actual comment formats as it still displays differently than when I have started using JIRA.

With this, let me describe the my comment section's current behavior:

When a word needs to be bold.

• It does not do this: bold but become like this: *bold*
• bullet numbering 1, 2 ,3 ... does not display as numbers but with #
• image pasted inside the comment does not display the entire image but with !image.png|thumbnail!

I want to re enable the formatting right on the comment and not after I have sent it.

Could you identify my issue with these descriptions?

[Mark Orcena]

Are there any updates on this?

[Mark Orcena]

Hi I have found the setting. I might have ignored the 2 bottom tabs "Visual" and "Text" on the comment section. The problem was I accidentally clicked the Text tab.