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What is correct way of moving ticket to correct status - For below scnario

Shantinath Savalekar
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April 28, 2023

As a tester , during testing i found some issue so i have created the ticket but later on developer says its not bug then as a tester is it the correct to close the ticket or should reject ?

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Brian Trepto
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April 28, 2023

Close the Ticket with the Resolution "Cancelled" or "Rejected"

Nic Brough -Adaptavist-
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April 29, 2023

This is very much a case of "follow your organisation's process."

What would they want to do, and have they designed your Jira to support their process?

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