What is the best way to notify via SMS?

[Shannon Davis]

We have a customer that has requested to receive notifications of JIRA tickets by SMS (text message). What is the best way to do this? I have seen both a plug-in but the Answers question on it mentioned there was little documentation and it wasn't working for the person who asked about it, as well as a tutorial from Atlassian to set it up with Zapier.  I'd like to do this cost-effectively but if there is a paid plug-in that does a better job, then I could probably justify it.

[Arthur Gonçalves]

Hi Shannon,

Have you checked this add-on? I believe that it might be useful for you. 

-- Arthur Gonçalves

[Shannon Davis]

Thanks - that's the one I referenced - people seemed to be unhappy with it in the reviews.