What is the name of the future that save email communication in jira tickets?

[Thiago Vieira]

What is the name of the future that save email communication in jira tickets?

I have a ticket system and I want to save all the comunication in the ticket notes. Is that a way to past a specific link in the email body that will connect all the email communication with the ticket case? what is the name of this future? 

Thanks, 

[Daniel Ebers]

Hi @Thiago Vieira

while being unsure if it is really what you are looking for (in terms of Jira vs. Jira Service Management) you could watch this video to get a first impression on what is possible in general:

https://www.youtube.com/watch?v=PIuvrYFT7q4

Regards,
Daniel

[Bastian Stehmann]

Hi @Thiago Vieira ,

If you have configured a mail handler, emails will be converted to tickets or comments, you can configure there how the mails should be handled.

If you have configured the mail handler and put in the issue key ( i.e. xxx-123) in the subject, jira should add that email as comment to that issue instead of creating a new issue.

[Thiago Vieira]

this is very helpful. thank you.

"If you have configured the mail handler and put in the issue key ( i.e. xxx-123) in the subject, jira should add that email as comment to that issue instead of creating a new issue".

Is there a video showing this process? I would like to should my manager. 

Thanks.

[Bastian Stehmann]

I don't know if there is a video, but at least here is the documentation. 

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/