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What's the best way to submit a documentation bug to Atlassian?

Rob Horan
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July 12, 2022

I went to support.atlassian.com and pretty much was directed to come here.

 

See https://support.atlassian.com/jira-software-cloud/docs/preconfigured-views-in-advanced-roadmaps/

Basic view states "How to read this view: Columns: Start date and due date fields and status"

 

However, the columns shown are Start date, due date, Team, and Release.

 

JSW_Cloud_Advanced_Roadmaps_BasicView.png

 

Yes, I am that picky when it comes to documentation, and I am that guy that notices things off by a pixel in the UI and writes a bug.

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Emma Ysebaert
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 13, 2022

Hi @Rob Horan ,

 

Thanks for spotting this - keen eyes!

I'll let our Content Designer know and have it updated asap - watch this space :-)

 

Thanks again,

Emma

0 votes
Carlos Garcia Navarro
Community Champion
July 12, 2022

Hi @Rob Horan ,

In general this post describes the process to submit bugs to Atlassian:

 https://community.atlassian.com/t5/Jira-questions/Where-do-I-report-a-Bug-to-Atlassian/qaq-p/797944

Rob Horan
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July 13, 2022

Hi Carlos,

Here's the gist of that page.  The key phrases are in italics.

 

To report a Bug, Customers with a commercial support license should raise a support case with Atlassian Support. They will work with you directly to collect the details Development needs and craft a detailed Bug report so it has the best opportunity to be fixed.

Other Customers should ask a question here on the Community site. When the nature of the problem is clear, an Atlassian will either raise a Support request for you or report the Bug at jira.atlassian.com.

I'm reporting an issue with the documentation.  This is not a software bug and therefore doesn't fall under Atlassian Support. 

So... we just report it here and wait for someone from Atlassian to hopefully pick it up? 

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