When accessing Rapid Boards we get this error (image below) sometimes flash and disappear and sometimes remain on page.

[Alex Mobasser]

We are running Jira 5.1 and Greenhopper 5.10.6.

[Alex Mobasser · Accepted solution]

The issue no longer happens. Can't trouble shoot or try the workarounds on the versions I reported, because it is no longer reproducible. Hopefully it stays that way. We will have to wait to upgrade GH to 6.1.

[petry]

Hello there,

As mentioned in the support case, the cause of this issue is related to this bug in Greenhopper: https://jira.atlassian.com/browse/GHS-5502

To avoid this error, please perform the steps outlined in the "Workaround" section of this knowledge base article: https://confluence.atlassian.com/display/GHKB/Removing+Feedback+Related+Errors

Hope that helps.

Cheers,

[Alex Mobasser]

I appreciate pointing out those links. There is good information there. Currently the problem is dormant. If it starts again I will try the workaround.

[Renjith Pillai]

And also time to upgrade to latest GH.

[Alex Mobasser]

You are right we couldn't reproduce it on our sandbox environment with GH 6.1

[JoanneA]

That's unusual, we haven't seen it happening before. The best thing to do is to raise this with support at https://support.atlassian.com, so they can get some more details from you and try to reproduce it and get it fixed.

[John Garcia]

When you do file an issue, please include a link to this page so we can share the answer with the world.

[Alex Mobasser]

Antoher thing to note is that the issue is intermittent. All the users who tried, were getting this error last week. But today it is not reproducible!

We are planning a GH upgrade for near future and that should take care of it.