When you suspend a user, are you still paying for licenses

[Nitin Kale]

Hello Team,

If we suspend any user in Jira portal, are we still paying for their licenses?

[abhishek_sharma03 · Accepted solution]

Hi @Nitin Kale - By suspension do you mean you have removed the product access for the user ? If yes you should not be charged for the user as you are using monthly plan. Just to be clear the bill for your monthly subscription gets generated end the end of your monthly cycle and billed as per actual usage. 

BR

Abhishek

[Mayur Jadhav]

Hello @Nitin Kale ,

Let's if you have 100 license with annual plan. If you deactivate a user then 1 seat will be free which you allocate to any user.

As if it is annual plan then you will get billed for 100 users.

Regards,
Mayur

[Nitin Kale]

Thanks for the update, but i am having monthly billing plan, still it will be the same?

[Mayur Jadhav]

As @abhishek_sharma03 mentioned you will not be charged for the user if you are using monthly basis subscription.