Where did the "users" group go in Jira Cloud user management?

[Tracy B]

I've been setting up access for our employees for years now and have documentation on how I and my fellow admins here do it. Internal employees always get three groups minimum: confluence-users, jira-users, and a group simply called users. All three predate me on the application, so I figured they were defaults set up at install. 

Now, suddenly, the group called "users" is gone. I would suspect one of us of accidentally deleting it, but it's also gone from our sandbox site. So I figure... Atlassian killed it off? Has anybody else had Jira Cloud for more than five years and lost this user group? 

[Claudio Gonzalez]

Hi Tracy.

All new user into a Jira instance can be add to automatic groups, these depending to the "Product Access" settings. May be your "users" group was set for a older management into your company and set this group by default.

The principal group to users jira is "jira-software-users"

[John Funk]

Hey Tracy.

I can say that I have never had a Users group in Jira Cloud. I have jira-users that handles all of our users. So it sounds like that might have been a custom group that was created for some reason. Not sure why you would have it AND jira-users though. 

[Jack Brickey]

Never seen this group either and it has been >5yr now n cloud