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Which Jira plans allow SLA for projects?

Ammu Chitra Nambiar
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September 15, 2021

I am currently using the free plan of Jira and is unable to set SLA rules. Is this option not available for the free plan? If not, to which plan should I upgrade?

3 answers

0 votes
Jack Brickey
Community Champion
September 15, 2021

The key point here is that SLAs apply to the Jira Service Management product not Jira Software. You need to install JSM.

0 votes
Pramodh M
Community Champion
September 15, 2021

Hi @Ammu Chitra Nambiar 

SLA Management is present in Free Plan as well.

You should be Project Administrator to configure SLA for JSM Project

Thanks,
Pramodh

0 votes
Support Team [Clearvision]
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September 15, 2021

Hi Ammu

The free plan includes SLA management for service management projects 

https://www.atlassian.com/software/free

Project automation also includes a SLA threshold breached rule 

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