Which is the best way to submit an issue via e-mail with pre-determined fields to be mapped within JIRa fields?

[Deleted user]

Hi,

I would like to create a form that can be sent via e-mail where users has to fill predefined fields, and map those email form fields into JIRa fields.

can you help?

Thanks

thiago

[Janet Albion]

Hi Thiago,

If you are using JIRA 4.x , the EzGooey Mail Handler might suit you https://marketplace.atlassian.com/plugins/com.capitalcityconsultants.jira.plugins.ccc-ezgooeymh in term of setting the value of the custom field.

[Matheus Fernandes]

I think the JIRA Enterprise Mail Handler plugin can help you with this. :)

[Henning Tietgens]

You should take a look at JEMH plugin.