Why I am not able to configure the default board in a JIRA Business project?

[Rashid Owais]

I am using Business Project type on Jira Service Desk Cloud, I wanna to change the configuration of the default Boards but I can not find any settings related to the Boards. I searched and find that the Boards depends on Workflow status. The issues on (Done) Board disappeared and I can not know what issues have  been done regards this I want to change the configurations. Any help here ??

[Jack Brickey · Accepted solution]

Hi Rashid, simply put the default boards are not editable. You would need to create a separate classic Kanban board, associate the Location to your profile and add a shortcut to your business project sidebar.

[Rashid Owais]

So default boards note editable, I got a massege on the (Done) Board says (Issues completed more than 14 days ago are hidden, keeping your board fresh and up to date) the question is can I disable this feature ?

The main purpose to me of using Business projects is to track my project status, so Its not acceptable to hide the Done status issues from the board.

[Jack Brickey]

No you cannot at this time. You may wish to use the Feedback link to suggest the ability.

[Rashid Owais]

Its a needed component on Jira Service Desk Cloud.

[Jack Brickey]

You can provide feedback to Atlassian if you wish. I suspect there may even be a suggestion for this already on jira.atlassian.com. You could search there and comment/vote/watch.

[Rashid Owais]

Thank you Jack for your time, I will voting for this issue.

[Ganesh Babu]

Hi @Rashid Owais Jack is right

[Jack Brickey]

Hi Ganesh, these images are not representative of a Business project’s default board. Below is such a board. You will note where I created a sidebar board so that I could configure.

[Rashid Owais]

Yes Unfortunately he is.