Why I can't create an issue collector?

[Hala Haggag]

when I try to create an issue collector for specific project by hitting Submit I'm getting neither an error message nor being redirect to the issue Collectors list view page. The page only refresh when hitting the Submit button without creating any issue collector.

and I'm already have the "Allow unassigned issues"  ON 

What should I do now so I can create an issue collector??

[Roberto Amorim]

This can also be caused by this known bug: https://jira.atlassian.com/browse/JRACLOUD-65109

[KellyW]

Hi Hala,

What's the error message you got corresponding to the issue collector creation event?

Check out Issue Collector troubleshooting guide to see if it's applicable to your use case.

Regards,
Kelly

[Hala Haggag]

Hi Kelly,

Thanks for your answer

But I'm not getting any error only redirect to the same page again with all the fields filled in with the answers that I already submit with no error message or warning 
here is a screen-shot of my data 

[KellyW]

Hi Hala,

If there is required field for the selected issue type, the same behaviour will be observed. 

Try to check and disable any required field for the selected issue type (Field configurations page). 

Regards,
Kelly