Why additional Gadgets not loading when adding in dashboard?

[Deleted user]

I have an Evaluation Version Jira Software - Data Center. When adding Gadgets in the dashboard, Jira is unable to load additional gadgets (only Introduction and Bubble chart are available) and returns "We were unable to load all of the available gadgets." (see attached Gadgets_Unable to load.png).

Currently, only 2 Gadgets are available despite all already enabled in Manage Apps (see attached Gadget_Manage App.pdf).

We also checked the instances diagnostics (see attached Instance Health_Problems Detected.png) 

Followed the items provided in the How can I resolve this?

Of the 3 cases provided in the link, but issue is still not resolved.

Cause 1: Jira applications with SSL Configured? Jira is not implemented a reverse proxy/or SSL

Cause 2: Jira Applications with port forwarding configured? No iptables rule created

Cause 3: Jira applications with a broken Proxy configuration? No web Proxy configuration

Anyone encountered the same issue and how did you resolve?

[Filipi Lima]

HI, Basil,

Make sure the base URL configured for your Jira is the same you're using to access it. You can see what is currently configured and change it if needed using this information:

• Configuring the Base URL 

If you're having issues with that, submit a ticket on our portal and we'll help you check your logs.

Cheers,
Filipi Lima

[Deleted user]

We already have setup the Base URL, however, it is in IP:Port format since we are currently using the evaluation version (I was informed you only get the atlassian URL format when you get the paid license).

We are also unable to use our portal as it does not accept the IP:Port format that we are currently using.

[Filipi Lima]

HI, Basil,

If you're being asked for the instance URL it means you're trying to create a ticket for Cloud environment.

I see you added the server label to this question, so make sure you select the Server/Data Center option on the portal (see the options on the right-side):

[Deleted user]

Hi Filipi,

This is very helpful. I did not notice that selection at the top.  I have logged a request in the support page (PSSRV-38409). Thank you so much for guiding me in logging the support request.