Why am I getting this error?

[simon.anyolo@metropol.co.ke]

Type Exception Report

Message TenantContextCommand short-circuited and fallback disabled.

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

com.netflix.hystrix.exception.HystrixRuntimeException: TenantContextCommand short-circuited and fallback disabled.
	com.netflix.hystrix.AbstractCommand.handleFallbackDisabledByEmittingError(AbstractCommand.java:1052)
	com.netflix.hystrix.AbstractCommand.getFallbackOrThrowException(AbstractCommand.java:878)
	com.netflix.hystrix.AbstractCommand.handleShortCircuitViaFallback(AbstractCommand.java:982)
	com.netflix.hystrix.AbstractCommand.applyHystrixSemantics(AbstractCommand.java:557)
	com.netflix.hystrix.AbstractCommand.access$200(AbstractCommand.java:60)
	com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:419)
	com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:413)
	rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:46)
	rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
	rx.Observable.unsafeSubscribe(Observable.java:10151)
	rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:48)
	rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:33)
	rx.Observable.unsafeSubscribe(Observable.java:10151)
	rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
	rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
	rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
	rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
	rx.Observable.unsafeSubscribe(Observable.java:10151)
	rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
	rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
	rx.Observable.unsafeSubscribe(Observable.java:10151)
	rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:51)
	rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
	rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
	rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
	rx.Observable.subscribe(Observable.java:10247)
	rx.Observable.subscribe(Observable.java:10214)
	rx.internal.operators.BlockingOperatorToFuture.toFuture(BlockingOperatorToFuture.java:51)
	rx.observables.BlockingObservable.toFuture(BlockingObservable.java:411)
	com.netflix.hystrix.HystrixCommand.queue(HystrixCommand.java:378)
	com.netflix.hystrix.HystrixCommand.execute(HystrixCommand.java:344)
	com.atlassian.tenant.service.TenantContextLoader.fetch(TenantContextLoader.java:42)
	com.atlassian.tenant.impl.AbstractServiceTenantContextProvider.fetchTenantContext(AbstractServiceTenantContextProvider.java:58)
	com.atlassian.tenant.impl.AbstractTenantContextProvider.setTenantId(AbstractTenantContextProvider.java:132)
	com.atlassian.jira.tenant.JiraTenantContextProviderImpl.setTenantId(JiraTenantContextProviderImpl.java:78)
	com.atlassian.jira.web.filters.WorkContextInitializationFilter.setTenantId(WorkContextInitializationFilter.java:158)
	com.atlassian.jira.web.filters.WorkContextInitializationFilter.doFilter(WorkContextInitializationFilter.java:72)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.lambda$doFilterWithRateLimiting$0(AbstractJiraRateLimitingFilter.java:93)
	com.atlassian.ratelimit.core.impl.AbstractRateLimiter.runWithRateLimiting(AbstractRateLimiter.java:60)
	com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilterWithRateLimiting(AbstractJiraRateLimitingFilter.java:86)
	com.atlassian.jira.security.ratelimit.AbstractJiraRateLimitingFilter.doFilter(AbstractJiraRateLimitingFilter.java:72)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
	com.atlassian.jira.util.zipkin.ZipkinTracingFilter.lambda$doFilter$1(ZipkinTracingFilter.java:85)
	com.github.kristofa.brave.servlet.BraveServletFilter.doFilter(BraveServletFilter.java:112)
	com.atlassian.jira.util.zipkin.ZipkinTracingFilter.doFilter(ZipkinTracingFilter.java:73)
	com.atlassian.jira.web.filters.SecurityHttpHeaderRequestFilter.doFilter(SecurityHttpHeaderRequestFilter.java:41)
	com.atlassian.jira.internalstatus.RequestStatusFilter.doFilterOnce(RequestStatusFilter.java:54)
	com.atlassian.jira.web.filters.FilterOnceAbstractHttpFilter.doFilter(FilterOnceAbstractHttpFilter.java:25)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)

Root Cause

java.lang.RuntimeException: Hystrix circuit short-circuited and is OPEN
	com.netflix.hystrix.AbstractCommand.handleShortCircuitViaFallback(AbstractCommand.java:979)
	com.netflix.hystrix.AbstractCommand.applyHystrixSemantics(AbstractCommand.java:557)
	com.netflix.hystrix.AbstractCommand.access$200(AbstractCommand.java:60)
	com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:419)
	com.netflix.hystrix.AbstractCommand$4.call(AbstractCommand.java:413)
	rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:46)
	rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
	rx.Observable.unsafeSubscribe(Observable.java:10151)
	rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:48)
	rx.internal.operators.OnSubscribeMap.call(OnSubscribeMap.java:33)
	rx.Observable.unsafeSubscribe(Observable.java:10151)
	rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
	rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
	rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
	rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
	rx.Observable.unsafeSubscribe(Observable.java:10151)
	rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:41)
	rx.internal.operators.OnSubscribeDoOnEach.call(OnSubscribeDoOnEach.java:30)
	rx.Observable.unsafeSubscribe(Observable.java:10151)
	rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:51)
	rx.internal.operators.OnSubscribeDefer.call(OnSubscribeDefer.java:35)
	rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:48)
	rx.internal.operators.OnSubscribeLift.call(OnSubscribeLift.java:30)
	rx.Observable.subscribe(Observable.java:10247)
	rx.Observable.subscribe(Observable.java:10214)
	rx.internal.operators.BlockingOperatorToFuture.toFuture(BlockingOperatorToFuture.java:51)
	rx.observables.BlockingObservable.toFuture(BlockingObservable.java:411)
	com.netflix.hystrix.HystrixCommand.queue(HystrixCommand.java:378)
	com.netflix.hystrix.HystrixCommand.execute(HystrixCommand.java:344)
	com.atlassian.tenant.service.TenantContextLoader.fetch(TenantContextLoader.java:42)

[Suren Raj]

Hi Simon,

We're experiencing an incident that is affecting a group of our Cloud customers. This issue is high on our radar, and our engineering team is working actively to resolve the issue.

We sincerely apologize for the inconvenience caused due to this issue.

Please access any of our status pages below and click on *Subscribe* to receive updates about our progress on this incident:

• https://status.atlassian.com/incidents/2x4splh4hgvq
• https://jira.atlassian.com/browse/JRACLOUD-70473
• https://jira.atlassian.com/browse/CONFCLOUD-62960

Best Regards,
Suren Raj