Why are emails not generating tickets?

[Kenneth Cummins]

We are having sporadic issues with emails to our JIRA Email Reporter not creating support tickets. Is there any way to tell what's happening on the server side?

We had a number of missed messages on 2/27/15, and just had a report of another missed message yesterday.

Ken Cummins

[Andre Borzzatto]

Hi Ken,

There are many settings that need to be further investigated in this case.

We have a guide for basic verification, here it is:

• https://confluence.atlassian.com/display/JIRAKB/Mail+and+Mail+Handlers+Troubleshooting

However some of this verifications can only be done using sysadmin permissions, so please let if you cannot solve the problem following this instructions, then raise a ticket at Atlassian Support.

support.atlassian.com

Thanks!

Cheers,

Andre