Why are we getting Zendesk error message

[Nannaakan]

We are getting the attached zendesk error message. 

1. Why are we getting this.
2. Is it mandatory to maintain an account with Zendesk.
3. If Yes, I see that zendesk is also charging us, Is it possible to continue without charging or cut zendesk.
4. If we cut zendesk will it affect our data.

[Nic Brough -Adaptavist- · Accepted solution]

There's no error message here.

I'd take a look at JIRA Service Desk if you are thinking of moving off Zendesk

[Nannaakan]

Hi,

I am talking about the red message from zendesk. let me know about this...

Can this be removed without disturbing any of my data and current structure....

Zendesk Account.png

[Nic Brough -Adaptavist-]

You can uninstall the Zendesk add-on and it will only stop displaying Zendesk related data.

[Nannaakan]

Hi,

Yes, we are ready to do it.

Kindly let us know how to uninstall zendesk account.

[Nannaakan]

Thanks,

We got the details...

Closing this chat.

[Nannaakan]

Its just that we dont want to appear in the main screen - Can that alone be done from your end....