Why can't I see epics in the epic panel

[Yme van der Linden]

Screenshot explains my issue pretty well. Why are there no epics shown in the epic panel even though I do have epics? 

[Trudy Claspill]

Hello @Yme van der Linden 

Welcome to the Atlassian community.

What type of project is the VC project? You can get that information from the Type column in the View All Projects page under the Projects menu.

What is the Status of each Epic work items? Epics will not show in the panel if they have a status in the Done Status Category. Statuses in the Done Status Category display as a green (vs. blue or gray) Status lozenge. Example:

The text on the lozenge may say "Done" or "Closed" or anything at all. Displaying as the color green is what indicates the status is part of the "Done" status category.

Another possibility is that the board is based on a filter that does not include the Epic work items.

• If the project is a Team Managed project, and this is the board that displays by default with that project, the filter can't be adjusted so that would not be the root cause.

[Yme van der Linden]

Hi,

Thank you for the quick response! I don't think any of the epics has a 'done' status category. In fact, they don't seem to have a category at all:

None of the epics are done. The type of the project is: 

The board that I made a screenshot of is indeed the 'default' board. Do I have to create a new kind of board to be able to filter on epics?

[Trudy Claspill]

Thank you for the additional information.

All work items have a status, which is included in a Status Category. When viewing the item details you will see the Status in a colored lozenge on the right above the Details panel.

If the Epics don't show a green lozenge there, then generally they should be displayed in the Epics panel in a Team Managed Software project. You should not have to create any additional boards.

If the lozenges are not green, but are instead gray or blue, let us confirm that you are not experiencing a browser caching issue. Try viewing the same page in a private browser window.

Also, check if other users are experiencing the same issue when they view the same backlog.

[Yme van der Linden]

Hi,

All my epics have a To Do/in progress status; like screenshot shown below:

Issue persists in another browser/in a private window of same browser. I will check one of my colleagues does also experience the problem.

[Trudy Claspill]

Can you check the mapping of Statuses to columns for your board and confirm that the Statuses used by the Epics are mapped to board columns?

Click on the ... button on to the right and slightly above the columns when viewing your board, and select Configure Board.

That should give you a screen that looks similar to this.

Do you have any statuses in the Unmapped statuses area on the left? If so, try adding those to the appropriate columns and see if the Epics are then revealed in the Epics panel.

[Yme van der Linden]

Hi Trudy,

Thanks again for the quick response. There don't seem to be any unmapped statuses;

Also, my colleague got back to me and he has the same issue: 

[Trudy Claspill]

I'm not able to think of anything else that might cause this.

I have flagged your post to raise it to the attention of Atlassian Team members. They should get back to your within 2 business days.

It would be great if, after discussing the problem with them, you report back here what you learn.

[Andy Heinzer]

Hi @Yme van der Linden 

I was not able to find a clear cause for this behavior.  So I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1127448

Andy