Why can't I see subtasks? Our engineers can... and I'm an admin!

[Lauren Steltzer]

I can't find anything about my situation: others on my team can see and add sub-tasks, but I can't. I'm an admin and can't find any settings or permissions that they have and I don't. Any help is much appreciated!

[Tuncay Senturk _Snapbytes_]

Hello Lauren,

First of all, I have to say that administrators are not the ones that can do everything. They may not have permission for some of the actions unless they add themselves.

So, are you sure that you have the relevant permissions? And where don't you see the subtasks? Board planning? Issue view?

[Lauren Steltzer]

Thanks for all the responses. 

I finally found Create Subtask--under the (...) menu on the full issue page. Once I found that and created one, they appeared on the issue and preview page.

[Christos Moysiadis]

Hi @Lauren Steltzer

If you have administration rights * go to User Management , 

1. find a user who can sees these tasks/ subtasks ,
2. check his/her group,
3. add yourself to this group.
4. check also the "view project roles"
5. do what you want to do and if you dont need these permissions anymore remove yourself from the group/s

If its a board planning as @Tuncay Senturk _Snapbytes_ said:

1. go to boards
2. choose configure
3. check the administrators & the permissions below .

its an addition to @Tuncay Senturk _Snapbytes_ and a lil bit of an explanation!

PS* : you could be in a group (tempo_admins or "projectA"_admins ) of admins who does not have all the permissions as your main Administrator! 

Best regards

CM

[Johan Soetens _Dumblefy_]

Lauren,

perhaps there's issue-level security configured for this project.