Why cannot my automation rules cannot work based on lables?

[xiao_zhang]

Dear JIRA,

We're using the JIRA for customer service handling, and we found that cannot auto-assign cards to certain user via filter by label, could you please help to advise?

More details:

Current system linkage: 

Shakebug -> JIRA -> CS' email

Workflow:

Whenever user create a feedback via phone, it will be recorded to Shakebug, and the Shakebug will create a JIRA card automatically into our board, the card will have label as 'shake' 'bug' or 'shake' 'question' or 'shake' 'suggestion'

What we did for automation rules:

Given a card be created on board

When the label of the card contains any of 'shake' 'bug' 'question' 'suggestion' 

Then assign the card to user CS

And add a comment say 'Hi CS, could you please help to handle it'

The issue we met was:

The card cannot be auto-assigned, and showed the condition is not matched.

Could you please advise how to set the automation rules?

Thanks,

Xiao

[Fernando Eugênio da Silva]

@xiao_zhang , Welcome to the Atlassian Community!

Could you share your automation log and some screenshot of your automation rule. May we can help you seeing how your rule is designed.