Why did it become impossible to add a child issue?

[Алла Брусник]

Why did it become impossible to add a child issue? Nothing happens when I press that button. 

[Lisa Forstberg]

HI @Алла Брусник 

Can you disclose a larger screen shot of where you are in Jira?

On what ticket type are you when you press "add a child issue"? It might be that you don't have the ticket types activated in your project.

br

Lisa

[Алла Брусник]

Hi, @Lisa Forstberg 

Now, adding a child issue is impossible for all ticket types. At the same time, everything worked correctly for the same project last night. The project settings haven't been changed since yesterday evening.

Lisa Forstberg [LN Forstberg AB]

[Lisa Forstberg]

Hi!

thanks for the screenshot. I see you try to create a subtask under a task

I would doublecheck that you have Subtask issue types enabled in your project

I just realized that you are on the free plan. Also doublecheck if you perhaps exceeded the limitations?  https://www.atlassian.com/software/jira/pricing

br

Lisa

[Алла Брусник]

Lisa. Thanks for the answers.

The same problem is for trying to add a task. We will check again if we are within limits. I'm almost sure we have done nothing to exceed the limitations since last night but we will check more retentively again :)

Regards

[Алла Брусник]

The problem is solved. Today the possibility of adding a child issue came back without any of our actions )

[Lisa Forstberg]

Good to hear!