Why do I get multiple emails for older updates when I post an update to an issue?

[Kristin Luschen]

Why do I get multiple emails for older updates when I post an update to an issue?

[David Maye]

Verify that your notification scheme is correctly configured to receive only one notification (https://confluence.atlassian.com/display/AOD/Configuring+Email+Notifications). Is it one project that is giving you multiple notifications or more than one? Also make sure there hasn't been any changes to the active workflow on the project that includes firing a notification for transitions or changes.

If you can verify everything is configured correctly, then it may be best to file a support ticket at support.atlassian.com. This way we can enable debugging on the email handler and see why it is firing out multiple emails for all the updates in the project.

[Dave]

It's also possible this is appending to an existing email thread - when I get notifications in Gmail I find that it's often a thread of multiple notifications from the same issue/event. Not relevant if you're getting distinct emails, though :)