Why do @mention emails not include "mentioned" when person is a watcher?

[Huuuze]

I've noticed a frustrating behavior in Jira 7.8.2. 

If the user is a watcher on an issue and is mentioned in a comment, the email he receives does not include the word "mentioned" in the subject line. If the user is not a watcher, the email does include the word "mentioned".

Like many people, we use email filters to identify "important" Jira notifications (i.e., issues where a person is explicitly mentioned) compared to less important Jira notifications (i.e., issues where the person is just a watcher).

Is this a new bug or an intended behavior? If it's the latter, is there a way to fix it in the preferences?

[Huuuze · Accepted solution]

I did some more digging and this issue appears to be a design flaw:

https://jira.atlassian.com/browse/JRASERVER-41364

[Deleted user]

Hi @Huuuze,

Are you using Active Directory?

Thanks

[Deleted user]

If so, Will Gerber answered a similar question with his solution. See below:

https://community.atlassian.com/t5/Jira-questions/Inconsistent-notifications-for-mentions/qaq-p/335314

https://community.atlassian.com/t5/Jira-Core-questions/Setting-up-notifications-for-User-mentions/qaq-p/4597

Hope this helps

[Huuuze]

I did some more digging and this issue appears to be a design flaw:

https://jira.atlassian.com/browse/JRASERVER-41364

[Deleted user]

Excellent find. I hope this behaviour is implemented in the near future. 

Thanks @Huuuze

[Huuuze]

Unlikely. The issue was opened four years ago.