Why does Jira keep crashing in Chrome on Linux?

[Joseph Martinsen]

OS: Ubuntu 17.04

Browser: Google Chrome Version 62.0.3202.75 (Official Build) (64-bit)

Issue: Every 3ish minutes, my Jira board will crash. Crashing meaning that I get Chrome's "Aww Snap, something went wrong". This issue is related to Chrome experiencing an issue loading the browser. I have not experienced this issue with other sites. 

Thanks

Edit: Here is the link to the Jira Bug per@Martin Varga: https://jira.atlassian.com/browse/JRACLOUD-67781

[Matt Kernes]

The vast majority of developers use Unix/Linux based systems. How can you not test Linux? At least 21% of devs use Linux. This is a paid product. And it's not exactly cheap.

"Right now, for Linux, the only supported browser is Firefox, so to avoid this bug, you will need to switch to a supported browser or platform, and in case this issue persists, we can raise a bug with our developer team."

Asking devs to switch platform is ludicrous. This is pretty unacceptable. According to this issue thread, this problem persists and also happens on FireFox:

https://jira.atlassian.com/browse/JRACLOUD-67781

I'm hopeful now that it has a high priority, but it has yet to have someone assigned to fix it (at the time of this post).

[Martin Varga]

Here's a link to the Jira bug you are experiencing: https://jira.atlassian.com/browse/JRACLOUD-67781

Please watch the issue if you want to get updated on its progress.

[Durand Miller]

Chrome: Version 63.0.3239.132 (Official Build) Built on Ubuntu , running on Ubuntu 16.04 (64-bit)

I wouldn't be exaggerating if I said every third or fourth page is crashing Chrome and giving me an "Aw, Snap!"

[Luke Skibinski]

experiencing this as well, Vivaldi + Arch:

Vivaldi	1.13.1008.44 (Stable channel) (64-bit)
Revision	0d3066937cd97722793fe96010ca2cf259bff114-refs/heads/master@{#527460}
OS	Linux
JavaScript	V8 6.2.414.43
Flash	(Disabled)
User Agent	Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.97 Safari/537.36 Vivaldi/1.94.1008.44

it's been happening for months now but happened to me twice in 15mins.

[Caleb Rogers]

Experiencing this as well, chromium and debian. 

[Vladislav Rastrusny]

This is fixed in JIRA Cloud. If you are using hosted version, you need to update it.

[Trevor Bradley]

Brand new JIRA user, just experienced this today in JIRA Cloud (Approximately every 60-120 seconds), even after the upgrade to Chrome 64.0.3282.119.

I can't reproduce in Firefox - looks Chrome specific.

[Trevor Bradley]

It does appear to especially happen while editing tasks....

And just this instant, I can't reproduce it, whereas it was happening all the time not 10 minutes ago.  No wonder it's so hard to fix!

I'll keep my eye on it, see if it comes back.

[Nick Maludy]

Atlassian has an issue opened here: https://jira.atlassian.com/browse/JRACLOUD-67781

Also there is a Chromium issue here: https://bugs.chromium.org/p/chromium/issues/detail?id=782982

[Henrik Pedersen]

We should probably raise this as an Chrome issue... Atlassian doesn't care, but the chrome team will definitely care that a site can consistently crash their browser.

[Matt Kernes]

I think they care since they have the issue open.

But if they can't (or won't) solve the issue, I'll move my entire team to another solution. Nearly all of us run Linux and Chrome.

[Martin Varga]

The issue is now in soaking phase. Changes have been made and are being tested now. 

[Matt Kernes]

This is great news. Thanks, Martin!

[Vladislav Rastrusny]

Looks like it's fixed for my JIRA Cloud already.

[Paweł Zadrożny]

I have the same issue

Version 62.0.3202.75 (Official Build) Built on Ubuntu , running on Ubuntu 17.10 (64-bit)

Please make it fix.

[Nick Maludy]

I heard back from Atlassian support, here's what they wrote, sounds like they aren't going to fix this:

Hi Nick,

How are you today?

Unfortunetely, according to our Supported browsers page, Google Chrome is only supported for Mac and Windows, we cannot guarantee that it will work on Linux, it is not tested/developed to work for Google Chrome in Linux.

Right now, for Linux, the only supported browser is Firefox, so to avoid this bug, you will need to switch to a supported browser or platform, and in case this issue persists, we can raise a bug with our developer team.

Could you please try to use JIRA for one day on Firefox and let us know if the issue persist?

Best regards,
Adalberto Schneider
Atlassian Cloud Support

[Vladislav Rastrusny]

This is ridiculous to force us to switch to Firefox.

[Mike Lewis]

Also happening for me on Ubuntu 16.04.

Version 62.0.3202.75 (Official Build) (64-bit)

Crashes when navigating in the backlog or kanban board.

3GB out of 16GB in use so no memory issues at the system level.

[Matt Kernes]

Happening for me on Ubuntu 16.04. 

Chrome Version 62.0.3202.75 (Official Build) (64-bit)

This mostly happens when I'm in the agile board or in the backlog putting together a sprint.

I can reproduce it 100%. Easiest way is to go the backlog, and [ J ]/[ K ] through the list and it will definitely happen. 

It will also do it as I do the same on issues in the agile board.

I've also had it happen pretty randomly while attempting to create new issues. I've submitted a few "feedback" messages. (Don't know if those just float off in the ether, or what.)

Pretty annoying, especially considering how much we're paying for JIRA and Confluence.

My rig is a i7-7700HQ, 16GB with less than half the memory in use. So I'm 99% sure I'm not running out of memory. 

[michelts]

Same for Ubuntu 17.04 and chrome 62.0.3202.62.

[Pascal BRIET]

Same here :

- Ubuntu 16.04 LTS

- Chrome 62.0.3202.75 (Official Build) (64-bit)  (crashes occur with the ~2 previous versions)

My colleague also has the issue with Chromium + Debian

[Nick Maludy]

Happening to me as well.

Version 62.0.3202.75 (Official Build) (64-bit)

$ cat /etc/redhat-release
CentOS Linux release 7.4.1708 (Core)

[Joseph Martinsen]

Does the problem only occur with Chrome or any other browser as well? 

No I have not experience this problem with other browsers as of yet

Is the problem confined to just one user or does it happen with everyone? 

As far as I know, I am the only that has experience the issue but I am also the only one on Ubuntu 17.04

What's the memory/RAM situation in the Task Manger when the crash occurs. Are the chrome tabs taking too many space? 
Are any other pages being "Aww Snap-ed"? 

The memory/RAM does not appear to be much different than normal. The issue has occured when my JIra task board was the only tab. The task board tab is the only that "Snaps out", even when I have other Jira related tabs open.

I will launch chrome from terminal with logging and see if any issues are logged to the terminal. 

[Tayyab Bashir]

Browser seems updated to the latest version, so it's all covered from that angle. 

Does the problem only occur with Chrome or any other browser as well? 
Is the problem confined to just one user or does it happen with everyone? 

What's the memory/RAM situation in the Task Manger when the crash occurs. Are the chrome tabs taking too many space? 
Are any other pages being "Aww Snap-ed"? 

Enable Logging in Chrome to see if there are any errors related to the crash.
See how to add command line flags for the enabling of logging.

[Dominic Valentyne]

I'm also getting this problem, looks like the same software versions:

Version 62.0.3202.75 (Official Build) (64-bit)

Ubuntu 17.04

Log output from Chrome when it crashes is only:

#
# Fatal process OOM in heap setup
#