Why does the Jira Slack app say my site doesn't have any Jira projects?

[Philip Hutchins]

I've removed the Slack app and re-added to no avail. I just get this...

When I click create a Jira project, it takes me to a page where I can see the two projects there.

Any help?

[Stuart Capel - London]

Hi Phillip,

Your profile says you're on a cloud deployment but you might have installed the server Jira app in Slack. My version of the screen in your screenshot says 'Jira Cloud app' specifically.

[Philip Hutchins]

I double checked and the Slack app definitely says Jira Cloud. It even mentions that "This app is only available for Jira Cloud". 

[Philip Hutchins]

Any other ideas?

[Stuart Capel - London]

What happens if you type 

/jira manage

and press enter?

[Philip Hutchins]

It tells me that there aren't any Jira projects connected, then I click connect a project, and it immediately says 

The site mysite.atlassian.net doesn't have any Jira projects.

[devangnegandhi]

I am facing a similar issue. Anyone find a fix for this?