Why does this filter exclude all tickets without a team, instead of just the specified teams?

[Max Heiliger]

Hey people,

I'm losing my mind. I wrote a quick filter like so:

"Team[Team]" != ffXdffXX-XXXX-XXXX-XXXX-cf0105318587

But when I activate it, it doesn't just filter out the tickets assigned to that team, but also all tickets where the "team" field is empty.

How do I fix that? I tried everything short of hardcoding which teams I want to include, which would be a giant hassle.

[arielei]

Hey @Max Heiliger 

Add to your filter: 

"or "Team[Team]" is empty"

"Team[Team]" != ffXdffXX-XXXX-XXXX-XXXX-cf0105318587 or "Team[Team]" is empty

[Max Heiliger]

Hey there,

as mentioned below, if I do that, it doesn't filter anything, even the tickets I want to filter.

I have made sure that the tickets have the correct team assigned.

[Yogesh Mude]

@Max Heiliger  Welcome to the community.

"Team[Team]" != ffXdffXX-XXXX-XXXX-XXXX-cf0105318587

With the above JQL its expected result as per the JQL i will return all the tickets (with or Without team) which is not matching the provided team.

 If you want the tickets with the particuler team then mention the team name and team is not empty instead excluding other teams.

[Max Heiliger]

Hey there,

thanks for the answer! The goal is exactly to filter ONLY team team, so I want to see any tickets that do not have that team assigned.

Unfortunately, it filters additional teams that I have not specified.

I have made sure that the tickets have the correct team assigned.