Why doesn't JETI send mail when an issue is resolved?

[Vera Henrichs]

Have setup JETI as I wish, but it doesn't send an e-mail when an issue is Resolved and someone comments on it (through mail). How come and where to set this straight?

JIRA 6.3.9
JETI 5.5.0.6

Thank you.

[Paul Pasler]

You surely looked through the documentation? JETI Docu

Maybe you could try to to set up a Workflow function as described here: Email This Issue Workflow post-function

Does the plugin work as it should in other cases?

[Vera Henrichs]

Yes, it works like it should. Ok, i sometimes get errors, but that's because there's a loop then and it's with open or in progress issues. I have not done anything with post-functions so I'll have a look at that. Thank you.