Why have our email alerts stopped?

[Michael Schmaldienst]

Several of our users have stopped receiving email alerts when their tickets are updated...other users are still receiving them. Can someone clarify how this can be corrected - we do depend highly on the email alerts for internal workflows.

Thank you!

[Jehan Bhathena · Accepted solution]

Hi @Michael Schmaldienst ,

you can try using the Notification Helper to debug the notification's available to a certain user.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

If the users notification scheme is correct you may want to ask the user to check their own notification preference as well.

At times the Corporate IT email rules mark the jira mails as Junk or Spam too due to their bulk input.