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Why is this notification activity in every ticket

Sara Nicholson
Contributor
March 8, 2023

We have many projects in Jira. One of our projects (infrastructure) that uses the default notification schema is getting messages in the activity log when an issue is created that says "[Actor] updated the client notification for [ticket number]"

The actor, in this case, is the actor we use in our customer support project (which uses a separate notification schema) not in the infrastructure project so I don't know why this action is taking place in infrastructure project tickets. Can anyone help? 

Thanks, 
Sara

1 answer

0 votes
Sara Nicholson
Contributor
March 8, 2023

I found the issue. We had a global rule that didn't identify the project in the JQL. It really should be a project-specific rule anyway. 

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