Why is this search showing resolved issues as unresolved?

[Michael Arndt]

That first issue has a resolution assigned to it. I even moved it to open and back to Done and set the resolution to make sure. It still shows as unresolved.

What am I doing wrong?

[Michael Arndt]

I'm not familiar with that. Is that a tool built into Jira?

[Vishwas]

@Michael Arndt 

Resolution should be captured  when issue should be moved to last status which in your case is Done. Resolution screen is shown when you transition the issue to Done?

Do you know an option called where is my field ?  Using that find the resolution and it will show you where and all its available.

[Vishwas]

Hello @Michael Arndt 

I feel like whoever configured the workflow has not included the Resolution on the transition screen, because the resolution field is always required it should only be presented during a transition or they haven't configured a post function for the Done status to set a resolution. Generally what you would want to do is either include the Resolution on the transition screen, or use a post action on that transition to set the resolution.By default this is not done.

There is a documentation about the same thing you might want to take a look at that https://confluence.atlassian.com/jirakb/closed-issues-show-as-unresolved-or-open-issues-appear-as-resolved-with-strike-through-151126301.html

[Michael Arndt]

I'm learning about this now so I believe I set something up incorrectly. See my reply to @Patrick Cartier [Candylio] above for some screenshots.

I set a screen and post function to capture the resolution type which it's doing when I move it to Done.

I do notice when I look at the issue screen now it doesn't have a field for the resolution type. Is that something I need to add to the issue screen somehow? 

Also, I don't see that it's striking the tasks when I look at my sprint list. Should it be doing that as well?

[Michael Arndt]

So looking at the screen settings I added Resolution as an available field but when I go to screen setup it's not there.

What am I doing wrong?

[Patrick Cartier [Candylio]]

Hi @Michael Arndt ,

First check:

Ensure those issues were in fact updated.  Click into each issue and try to set the resolution.

Second check:

try an advanced query like this: assignee = currentuser() and resolution = unresolved

Third check:

If neither of those work check your workflows to see if there is a post function or some automation to change the resolution at the done status for issuetypes bug and task (since these are the issues that seem to have the problem).

For the subtask issue, make sure it goes through a transition that automatically sets the resolution according to the parent task.

Hope this helps!

[Michael Arndt]

https://youtu.be/yd8oIA_hFFY

Here's a video of the resolution screen showing up when moved to the Closed status. I also show the workflow project settings.

The resolution option shows on the transition screen but doesn't seem to show on the actual issue screen. If I open a task I can see it's closed but I don't know how to pull up the resolution information again. I have a feeling it's not really associating with the task.

Here's some screenshots from the video.