Why isn't the invitation email being sent out?

[Connor Leech]

We have a free Jira plan and I'e added users but the emails are not being delivered to our team and they cannot login to our team workspace.

For the user I click the "Resend Invite" email and get a success message but no email is ever sent out and the user cannot login.

[Pavel Junek]

Hi @Connor Leech,

Do you use company email? Address filtering may be set. Doesn't the email invitation to colleagues fall into spam?

Thank you

Pavel 

[jasonshark]

This was trying to go to a gmail. It was not in the spam inbox. We deleted the user and readded and it worked