Why name is not picked for some of the user from directory

[Mustafa Hussain]

Hi,

Some of the user are not having their name coming up and instead showing SSO number and need to be updated manually for public name.

Thanks

Mustafa

[Hazwan Ariffin]

Hey Mustafa,

Can you make sure that your identity provider has mapped all these attributes correctly:

http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname	User's first name
http://schemas.xmlsoap.org/ws/2005/05/identity/claims/surname	User's last name
http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name,  OR http://schemas.xmlsoap.org/ws/2005/05/identity/claims/upn	Internal Id for the user that will not change. Note that this Id should NOT be the user's email address.

In your case here, make sure that http://schemas.xmlsoap.org/ws/2005/05/identity/claims/givenname is correctly assigned to givenname