Work around for inability to show one issue in multiple swim lanes

[Bryan Schmiedeler]

I searched the forums and found several posts asking to do what I want. This one:

Is it possible to show the same issue in multiple swimlanes?

Seems to indicate that this is not possible. I understand why - swim lanes will display an issue the first swim lane that gets a hit, and not in any others.

So maybe there is a way to accomplish what I would like to do but I just don't understand JIRA well enough.

Problem: When we enter an issue (like a task) it might "belong" to multiple components. 

I have set up 4 components

Producer App
Trucker App
Web App
Technical

The components are how we are going to divvy up the work.

Our goal is to enter 1 item (like a task) and then require the person entering the item to pick one or more components. So an issue might only apply to the Producer App, or it might apply only to the Trucker App, or it may belong to both.

Previously we bad 4 boards that corresponded to the 4 components, but we weren't even using the component field. 

So we had to produce separate items if one piece of functionality applied to multiple areas. 

If we need to make  change in Trucker App and Producer App we would enter 2 items, one in each board. 

Want I want to do is enter one issue and have the ability to enter multiple components, and then the item would show up multiple times in my swim lanes, which would be named after my components, so enter an item and select 2 values for component, and it will appear in both swim lanes. 

Seems we cannot do this.

This leads me to believe I am fighting the tool, and there should be a different way to do this.

What we want to accomplish is to enter 1 item, associate it with multiple "buckets". This way we can have everything in one place and we can have a filter or view or something like that where the Producer App Team can see all their work.

I know there has to be a better - how can I accomplish this?

Thanks

[Thomas Schlegel · Accepted solution]

What was the problem with the four boards, one per component? That's the way, I would do this. Create four boards with a query like 

project = ABC and component = Producer

project = ABC and component = Trucker

project = ABC and component = Web

project = ABC and component = Technical

And then the issue should be on your board as soon as the component is set.

It may be on more than one board, if more than one component is set.

[Thomas Schlegel]

Or create four quick filters, if you want to keep one single board:

component = Producer

component = ...

So you can filter your issues with these filters.

[Bryan Schmiedeler]

Thomas, I thought this would be an excellent way to go.

Tried it in my test environment.

I tried it like you suggested but I had the same issue. I had a multi-value field and so tried that using this Swim lanes, using queries:

Component in ("Command Center")
and so on, but the problem is that the item only shows up in the FIRST time a Swim Lane gets a hit, so something that has all components checked will only appear in the lane that is first in order of the Sprints.

Next I just add 4 radio button fields, one for each Component, so I made 4 new fields one for each component and I named the fields after the components.

Then I made quick filters for each. So one quick filter would be Producer = On and next Command Center = On.

Same issue!

If I have 5 tasks in total, and two of them have theTechnical field set to on, I can subset to those 2 by selecting for one of my quick filters "Technical", and I will see 2 and only 2 issues (good) but swim lane shows them under Command Center.

I have included a picture. This is in fact not horrible - items will appear in the "wrong swim lane" sometimes, but they will in fact appear.

I wish there were a more elegant way to do this...

[Thomas Schlegel]

Remove the Swim Lanes, with Swim Lanes, this will never run. An issue can only be once on the board, not twice or more times.

[Bryan Schmiedeler]

But Swim Lanes are how we are running our sprints?

[Bryan Schmiedeler]

I think I understand what you meant now. Just turn off Swim Lanes and add filters and that will do it.