You cannot access JIRA at present. An error occurred performing JIRA upgrade

[Tony Montana]

Exception thrown during upgrade: Indexing completed with 1 errors
com.atlassian.jira.index.IndexingFailureException: Indexing completed with 1 errors
	at com.atlassian.jira.index.AccumulatingResultBuilder$CompositeResult.await(AccumulatingResultBuilder.java:239)
	at com.atlassian.jira.issue.index.DefaultIndexManager$6.await(DefaultIndexManager.java:893)
	at com.atlassian.jira.issue.index.DefaultIndexManager.obtain(DefaultIndexManager.java:924)
	at com.atlassian.jira.issue.index.DefaultIndexManager.await(DefaultIndexManager.java:889)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:602)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:569)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:550)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexIssues(DefaultIndexManager.java:420)
	at com.atlassian.jira.issue.index.DefaultIndexManager.reIndex(DefaultIndexManager.java:506)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:497)
	at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:83)
	at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28)
	at com.sun.proxy.$Proxy15.reIndex(Unknown Source)
	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build64001.fixBrokenIssues(UpgradeTask_Build64001.java:179)
	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build64001.doUpgrade(UpgradeTask_Build64001.java:79)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeTaskSuccess(UpgradeManagerImpl.java:814)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.runUpgradeTasks(UpgradeManagerImpl.java:681)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgrade(UpgradeManagerImpl.java:540)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeeded(UpgradeManagerImpl.java:475)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeededAndAllowed(UpgradeManagerImpl.java:410)
	at com.atlassian.jira.upgrade.UpgradeLauncher.checkIfUpgradeNeeded(UpgradeLauncher.java:107)
	at com.atlassian.jira.upgrade.UpgradeLauncher.start(UpgradeLauncher.java:55)
	at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:49)
	at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:140)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:345)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:215)
	at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:124)
	at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:33)
	at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:86)
	at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34)
	at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:81)
	at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:72)
	at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4992)
	at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5490)
	at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
	at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1575)
	at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1565)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:745)

Help. please!

[Jonas Andersson · Accepted solution]

Agree with Nic, but i would increase logging on (DEBUG) com.atlassian.jira.index in log4j, shut it down gracefully and restart it to see if you might be able to narrow down what is failing. Might just be a single line in the database that is corrupt or contains some weird character. Deleting the line in the database (All depending on what you find, if you find something), might resolve the issue without the need for a rollback.

[teilor_soares]

Hello Vicktar!

We have a KB article with the same errors you put here in the link below that might could help you:
https://confluence.atlassian.com/display/JIRAKB/JIRA+indexing+failed+after+upgrade+with+Reindex+ALL+FAILED+error

But if you need instructions to rollback your upgrade, you can find in the link below:
https://confluence.atlassian.com/display/JIRA/Rolling+Back+a+JIRA+Upgrade

Cheers!
Teilor

[Tony Montana]

Upgrade from 6.2.2 to 6.4.10 (AUPM 2.15)

[Nic Brough -Adaptavist-]

Your upgrade has failed, you need to roll back and then check out what went wrong from the logs.

[Tony Montana]

This can be fixed without the restoration?

[V788]

Hello Victar,

I'm currently facing the same problem while trying to upgrade from 6.3 to 7.2. Did you manage to solve it?