Zimbra distribution group

[Olga Videc]

Hello, 

I have an interesting problem, I use Zimbra distribution group as request participant, I use custom customer notification template, and I send a custom email with a link to issue to request participants, the issue is I send https://jira.cratis.cc/browse/BB-10 and when it goes there distribution group it changes my email and I get https://jira.cratis.cc/servicedesk/customer/portal/50/BB-10

[Olga Videc · Accepted solution]

Hello, 

Solved, the requesting participant(in this case distribution group) needs a software license, because jira forms a link based on that, although my link was custom it changed it anyway.

[Olga Videc]

This is further explained here https://community.atlassian.com/t5/Jira-Service-Desk-questions/Email-notification-link-altered/qaq-p/918462?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_answer&utm_content=topic,

Questions are the same, first, I taught that Zimbra was an issue.