about number of users in JIRA

[Nicolas Ligot]

I try to create a model version of JIRA for my company and I have a question about the licences : we need JIRA to create a service desk, to support our customers. I saw it is possible to convert e-mail from customers to our service desk into issue. I set up mail server and it works : when I send an e-mail as a customer an issue is created and when I modify this issue as a service desk team member, the customer receive a notification by e-mail. But in my company there are 250 customers ... Should they have a user account each ?

[John Chin · Accepted solution]

Hi Nicolas, we're still in the progress of launching service desk agent pricing model where your company not require to purchase or create 250 users accounts to create tickets. We can utilize the jobs to Service Desk Agent user. For more information, please see

http://blogs.atlassian.com/2013/11/insight-jira-service-desks-pricing-model/

https://www.atlassian.com/software/jira/jsd

https://answers.atlassian.com/questions/294191/agent-based-pricing-for-jira-service-desk-plugin