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added a new user do not see in Jira administration

Ivan Andrieiev
Ivan Andrieiev
Contributor
June 13, 2022

Today our project manager added a new user, but I, as an administrator, do not see any actions from him on the user settings page, although he is already working. That also hangs the invitation though it is already registered. What is the problem?

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David Freitez
David Freitez
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June 13, 2022

Hi @Ivan Andrieiev

User information of last activity can be delayed up to 4 hours, so it would think it is safe to assume that logs entries regarding the users can be delayed as well:

image.png

Kindly check 4 hours later and let us know if still there are no entries for the user you mentioned.

Regards,

David
ServiceRocket

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Ivan Andrieiev
Ivan Andrieiev
Contributor
June 14, 2022

Everything is ok, the records are already there.

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