after resetting password it is giving me error and not allow to login

[Kumud Chauhan]

I reset my password multiple times still it is not allowing me to login

Sorry, your username and password are incorrect - please try again.

[Trudy Claspill]

Hello @Kumud Chauhan 

Welcome to the Atlassian community.

Are you 100% sure that you are entering the correct email address and password to login?

Do you have multi-factor authentication enabled?

Are you using just the native Atlassian Cloud authentication or is your password being verified against another source like Azure or Google?

[Kumud Chauhan]

I am talking about Alkami Jira

https://jira.alkami.com/login

Try Multiple times resetting

Used correct login and password

[Trudy Claspill]

As this is a user community and we all use our own copies of Jira, I have no access to or information about that site.

Is that a Jira Cloud instance or a Jira Data Center instance?

Have you ever been able to login to that site before?

Are you an administrator for that site or just a user of it? 

Have you contacted the people or organization that told you to access that site?

[Kumud Chauhan]

I have login before. I am not admin.

I will contact organization.