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after update jira from 7.3 to 8.2, it shows error unexpected occured when exit the safe mode

tcgcdn
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July 1, 2019

after update jira, can't exit safe mode,  it shows An unexpected error occurred and Refer to the logs for more information., but i have no found any related error log ,pls help,thanks 

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Andrew
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July 1, 2019

Hi @tcgcdn ,

Log files should exist in path like as

  • C:\Program Files\Atlassian\Application Data\JIRA\log (on Windows) or
  • /var/atlassian/application-data/jira/log (on Linux)

Check that application have write access to that directory.

B.R.

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