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as per logs reporter comment has been sent, but assignee didn't get email notification

as per logs reporter comment has been sent, but assignee didn't get email notification

in Servicedesk, reporter reply email notification not received by assignee in particular team members alone.
previously they are receiving email notification for the comment added in ticket.
when we checked logs it is showing added comment has been sent, but assignee didn't receive it.

1 answer

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got answer from community itself

https://community.atlassian.com/t5/Jira-questions/Email-notifications-not-being-sent-received-when-comments-added/qaq-p/371399

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