automatically set the Due Date

[Viktor Shkvarskyi]

I need to automatically set the Due Date to the current date plus 48 hours from the moment of issue creation for tasks created in Jira (only for projects with key 'N') and with the Issue Type 'Ticket'. For example, if a ticket is created on June 13th at 12:00, the Due Date should be set to June 15th at 12:00, excluding weekends.

If I use the expression {{#issue.dueDate}}func=now.plusBusinessDays(2){{/}}, the Due Date field is only updated if it already has a value.

Could someone help me with this?

when i use {{#issue.created}}{{.format("yyyy/MM/dd")}}{{/}}


Error rendering smart-values when executing this rule: The datetime zone id 'GMT+02:00' is not recognised: {{#issue.created}}{{.format("yyyy/MM/dd")}}{{/}}

Jira v8.12.2

[Viktor Shkvarskyi]

Does Jira Software 8.12.2 have the function .format("yyyy-MM-dd") at all?

[Dan.Tombs]

Depending on rule structure, could we switch the smart value out to {{now.plusBusinessDays(2)}}? It would achieve the same thing as running off of creation

[Viktor Shkvarskyi]

Hello, no, its doesnt works too

[Florian Bonniec]

Hi @Viktor Shkvarskyi 

This smart value should works.

{{issue.created.plusDays(2)}}

Regards

[Viktor Shkvarskyi]

Hi, its doesnt works 2 

Edit issue

Error rendering smart-values when executing this rule:

Failed to get value for issue.created.plusDays(2): {{issue.created.plusDays(2)}}

[Florian Bonniec]

Just to make sure, is there any customfield with the name created ?

Have you try to replace issue.created by now ?

[John Funk]

Hi Viktor - Welcome to the Atlassian Community!

What if you just changed out dueDate in your first example with created? 

 {{#issue.created}}func=now.plusBusinessDays(2){{/}}

[Viktor Shkvarskyi]

Hi, thx 4 answer, but error )
Error rendering smart-values when executing this rule:

The datetime zone id 'GMT+02:00' is not recognised: {{#issue.created}}func=now.plusBusinessDays(2){{/}}

[John Funk]

Can you include a screenshot of exactly where you are using this?

[Viktor Shkvarskyi]

yep =)

[Viktor Shkvarskyi]

[Viktor Shkvarskyi]

[John Funk]

Okay, try this in the Due Date field:

{{issue.created.plusDays(2)}}

[John Funk]

And are you using any add-ons related to this?

[Viktor Shkvarskyi]

Hello, 

To test the format requirements of the Due Date field, I tried setting issue.createDate.toInstant().atOffset(ZoneOffset.UTC) manually to the Due Date field

Now I don't get any errors in the logs, but the date is still not set in the Due Date field

That is, I first try to set today's date, and then add 2 business days to it.

The problem is more that I cannot determine today's date for DueDate field

[John Funk]

See if you can set it to {{now}} when it is created. 

And if that works, then add an Edit Issue after that first update to use:

{{issue.duedate.plusDays(2)}}

[Viktor Shkvarskyi]

{{now}} doesnt works on Jira Software 8.12.2

[John Funk]

I really think something is jacked up with your instance. {{now}} should work. 

https://confluence.atlassian.com/automation/jira-smart-values-date-and-time-993924864.html

I would go ahead and submit a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/