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automation error

Elena Bertucco
Elena Bertucco
Contributor
April 23, 2025

As of today, some automations no longer work and the following error is displayed: The individual does not have permission to view one or more tickets or the ticket has been deleted (check ticket permissions and security levels).
We did not make any changes and the automation creates subtasks when a certain label is applied

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Like Italo Alessandro Celle Igreda likes this
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eriku
eriku
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April 23, 2025

Not sure if this helps but it looks like Jira is having issues with their automation at the moment.

https://jira-software.status.atlassian.com/incidents/8l2pc9p1fr04

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Matthew Nelson
Matthew Nelson April 23, 2025

Having issues with automation also (JIRA Cloud).  Rules seem to be randomly running or not running.  Unlike original poster, not seeing any error messages.  Thank you very much for posting this outage notice.

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cyrine belhadj
cyrine belhadj
Contributor
April 25, 2025

Hello @Elena Bertucco  , 

Have a look in permission maybe it's modified that's why the rule didn't work 

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