backlog disappears. All but 4 issues remain

[chris brown]

I logged on to my project and went to the Sprint Planning board I found that all of my stories in the backlog are gone but 4 issues. I don't have any filters on that I know of. Please help.

[chris brown · Accepted solution]

Yes, somehow the board had been changed. I don't see these kinds of changes captured in the activity screen, but oh well, I've figured it out now and my stories are back. Thank you for your help with this.

[Zul NS [Atlassian]]

Could you check if there are any relation between the 4 issues? Perhaps the same issue types? same project? Also, the filters might have change as well where you might want to check in Agile > Scrum > Tools > Configure > Filter tab and see the Saved Filter.

[Nic Brough -Adaptavist-]

It's hard to tell. You haven't told us what you've changed, or what other people might have changed.

Can you remember any of the stories that were there? If you can find one, check the history to see if it's been changed, and then maybe the sprint planning board to see what config might have changed there to suddenly exclude that issue.

[chris brown]

they show up in classic view but I can't find anything in the change log. It's very strange as this has happened over the weekend and no one has been diong anything to it as far as I can tell. Thanks for your help

[Nic Brough -Adaptavist-]

Could the sprint have ended? Someone change the config of the board?

[chris brown]

no, the sprint hasn't ended and everything in the sprint still shows up. When I try creating a new story for the backlog, it creates it and then tells me "Your issue STAGE-411 has been created but is not currently visible" but does not help me make it visible.

I don't think changes have been made to the config board.... very mysterious.

[Nic Brough -Adaptavist-]

That really does sound like the config of the boards has changed or gone out of range - the message means "it's there, but your setup says hide it". You need to work out why the board is excluding it!